what we do

Our company is specialized in Service Design. We offer creative research and development that meet the needs of your clients and the market.

Services have an important role in the private sector as well as in the public sector.  The quality of a service can and should be well designed.  Our studio is specialized in designing new services and improving existing services. We know that better services are the key to happy costumers, therefore, our design is human focused. We believe that by tracking the needs and desires of the people involved, we can achieve a better user experience.

……………………………………………………………………………………………………………………………………………………………………………………….

What is Service Design.

It is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer’s experience. The increasing relevance of the service sector, both in terms of people employed and economic importance, requires services to be accurately designed. The design of the service may involve a re-organization of the activities performed by the service provider (Back office) and/or the redesign of time and place in which customers come in contact with the service (Front office).

http://en.wikipedia.org/wiki/Service_design


  • Categories

    • No categories
  • Tags